About April J. and Business

Aja'z Essentialz began with a simple idea for my oldest son and healing his eczema - becoming fueled by a deep passion for holistic wellness. As a black woman-owned business based in Greenville, South Carolina, I take pride in personal attention and dedication to every detail. The approach is focused on quality and integrity, ensuring that everything we do reflects our commitment to excellence in wellness consulting and essential oil products. 

I completed my massage training at Lincoln Tech in Georgia 20 years ago, going into private practice after graduation. I have since become a SC Licensed Massage Therapist, opening an online storefront with Aja'z Essentialz, and offering chair massage and mobile massage (mobile for ladies only).

I am a Certified Clinical Herbalist (education and foundationally trained), a Holistic Practitioner, Aromatherapist and work to restore the nervous system. I have also completed NCBTMB approved certified training in Hot Stone, Chair, Active Senior (Geriatric) and Prenatal Massage.

Aja’z Essentialz Return & Refund Policy

Due to the nature of our natural and personal care products, all sales are handled with care to protect product safety and quality.

Returns and Refunds

  • Returns are accepted only on unopened, unused products in original condition.
  • Opened or used bottles cannot be returned or refunded for hygiene and safety reasons.
  • Return requests must be made within 7 days of delivery or purchase.
  • Approved refunds will be issued after the product is received and inspected.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, notify us within 48 hours with photos and order details.

Replacement or store credit will be provided once verified.

Non-refundable Items

  • Opened or used products
  • Clearance or promotional items
  • Custom blends or personalized formulations
  • Gift cards

Shipping

Original shipping fees are non-refundable.

Customers are responsible for return shipping unless the error was ours.

Product Care Disclaimer

Our products are handcrafted natural formulations. Individual sensitivities may vary. Please review ingredients before use and perform a patch test.

Policies of Massage and Bodywork 

Client Safety & Scope of Practice

Massage therapy services provided:

  • Support relaxation and wellness
  • Promote circulation and mobility
  • Encourage stress relief and recovery

Massage therapy is not a substitute for medical treatment, diagnosis, or prescribed care. Clients should consult a licensed healthcare provider for medical concerns.

Appointment Structure

Appointments are scheduled in professional time blocks to allow for:

  • Client intake
  • Session time
  • Sanitization & reset between clients

Standard booking blocks with additional 15 min:

  • 60-minute sessions
  • 75-minute sessions
  • 90-minute sessions 

Extended sessions depending on service requested

Clients are encouraged to arrive on time to receive the full benefit of their scheduled service.

Intake & Health Information

All clients must complete an intake form prior to receiving services. This includes:

  • Medical history
  • Injuries or conditions
  • Medications
  • Allergies or sensitivities
  • Areas of concern

Accurate information ensures safe, effective care. Failure to disclose relevant health conditions may limit services.

Draping and Professional Standards 

Proper draping is used at all times for comfort, safety, and professional boundaries. Only areas being actively worked on will be uncovered.

Clients may request pressure adjustments or stop a session at any time.

Late Arrival Policy 

Late arrivals may receive a shortened session to respect the next client’s appointment time. Full payment is still required for the reserved service.

Booking and Deposit Policy 

  • Non-refundable deposits are required to secure all appointments.
  • Deposits are applied toward the total service cost and hold your scheduled time block
  • Appointments are not confirmed until deposit is received
  • Deposits are non-transferable for missed or no-show appointments

Payment Policy 

The remaining balance is due upon arrival at the time of service.

Accepted payments may include:

  • Cash and Card
  • Approved digital payment methods

Failure to provide payment may result in cancellation of services.

Professional Conduct & Zero-Tolerance Policy

All massage and bodywork services are strictly professional and therapeutic in nature.

Any form of:

  • Sexual comments
  • Inappropriate touching
  • Lewd behavior
  • Requests for sexual favors or services
  • Harassment or intimidation

Will result in:

  • Immediate termination of the session
  • Full forfeiture of payment
  • Permanent refusal of future services
  • Possible reporting to local law enforcement

By booking an appointment, clients agree to respect professional boundaries at all times.

Right to Refuse Service

The therapist reserves the right to:

  • Refuse or discontinue services
  • Modify sessions for safety
  • End sessions involving inappropriate behavior
  • Decline services for contraindicated medical conditions

Client and therapist safety is the highest priority.

Canceling and Rescheduling 

We value your time and ours.

Cancellations with less than 24-hour notice may result in loss of deposit

No-shows forfeit deposit and may require full prepayment for future bookings

Emergencies will be reviewed on a case-by-case basis

“Professional therapeutic massage only. Any inappropriate behavior will result in immediate termination of services without refund.”

Privacy Policy

Effective Date: July 5, 2026

At Aja'z Essentialz Massage and Bodywork, your privacy, trust, and well-being are valued just as deeply as your healing journey. We are committed to protecting the personal information you share with us and maintaining the confidentiality of your interactions with our practice.

Information We Collect

We may collect personal information when you:

  • Schedule an appointment

  • Complete an intake or health history form

  • Purchase products or services

  • Subscribe to our newsletter

  • Contact us through our website, email, phone, or social media

  • Participate in promotions, workshops, or wellness events

Information collected may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth (when necessary)

  • Emergency contact information

  • Health history and wellness information voluntarily provided

  • Appointment history

  • Payment information (processed securely through third-party payment providers)

We do not store your full payment card information on our servers.

How We Use Your Information

Your information may be used to:

  • Schedule and manage appointments

  • Provide personalized massage and bodywork services

  • Maintain confidential client records

  • Process payments

  • Respond to questions and customer service requests

  • Send appointment reminders

  • Share wellness education, promotions, and business updates (only if you opt in)

  • Improve our website and client experience

  • Comply with legal or regulatory obligations

Health Information

Any health information you voluntarily provide is used solely to ensure your massage and bodywork sessions are performed safely and appropriately.

Your information is treated with strict confidentiality and is never sold or shared except when:

  • You provide written consent

  • Disclosure is required by law

  • It is necessary to protect the safety of you or others

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Understand visitor behavior

  • Enhance your browsing experience

  • Measure website traffic

You may disable cookies through your browser settings, although doing so may affect certain website functions.

Email Communications

If you subscribe to our mailing list, you may receive:

  • Wellness tips

  • Educational content

  • Product announcements

  • Special offers

  • Event information

You may unsubscribe at any time using the link included in every email.

Third Party Services

We may use trusted third-party providers for:

  • Appointment scheduling

  • Payment processing

  • Email marketing

  • Website hosting

  • Analytics

These providers maintain their own privacy policies and security practices.

Information Sharing

We do not sell, rent, or trade your personal information.

Information may only be shared with trusted service providers who assist in operating our business and who agree to maintain confidentiality, or when required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of internet transmission is completely secure, we strive to use commercially accepted practices to protect your information.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information where legally permitted

  • Withdraw consent for marketing communications

  • Ask questions regarding how your information is handled

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for children under the age of 13 without parental or legal guardian consent. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as our services or legal obligations change. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is used, please contact:

Aja'z Essentialz Massage and Bodywork

Email: ajazessentialz@gmail.com

Phone: 864-660-3226

Website: www.ajaz-essentialz.com

Our Commitment

Healing begins with trust.

At Aja'z Essentialz Massage and Bodywork, we believe that every client deserves compassionate care, respect, confidentiality, and transparency. Your personal information is protected with the same level of integrity and professionalism that guides every wellness experience we provide.